TERMS AND CONDITIONS

Definitions: The Company: Puterz Ltd. Suite 105 Marlborough House, 159 High Street, Wealdstone, Harrow, Middx. HA3 5DX UK.

The Buyer: The purchaser of computer components/services from Puterz Ltd.

Conditions: The company offers a one year Return to Base Warranty on all new components and a three year conditional warranty on all full systems. The first year covers hardware faults including collect & return and labour. The second and third years are Return To Base at customers expense and covers labour only. Warranties apply to purchases in UK Mainland ONLY.

Any items returned under warranty and subsequently found not to be faulty will incur a testing fee currently £15 plus VAT.
All collect and return carriage fees are payable on items returned under warranty and subsequently found not to be faulty.

Should any products carry a manufactures extended warranty period it is the sole responsibility of the buyer to liaise directly with the manufacturer of the product for full details of the warranty agreement should it be found to be faulty.

It is the responsibility of the buyer to return and collect goods to/from the Company's premises.
All products advertised are subject to availability.

The Company reserves the right to charge carriage fees to the buyer in the returning/despatching of goods.

Faulty goods received by the buyer are subject to the full terms and conditions outlined herein, and as such are still subject to carriage fees incurred during the returning and despatching of replacement of goods.

Puterz Ltd give no assurance as to the mutual compatibility of components sold on any single invoice.

All prices published by the company are subject to change without prior notice at the discretion of the company.

Payment must be made in full before despatch of any goods.

In the case of agreed credit account sales, payment is due in full on the terms of credit agreed which shall be due no later than the agreed duration of credit from the date of invoice (usually 30 days).

Any failure to pay shall entitle the Company at its option to treat the agreed credit account contact as repudiated by the buyer or to delay the delivery of any outstanding goods until paid (in addition to any other remedy). Also the company reserves the right to charge 5% above the National Westminster Bank PLC's base rate of interest on all aged invoices not settled within the agreed terms of the buyer's Credit account.

Puterz Ltd reserve the right to alter the agreed status & payment terms of any buyers account without agreement from or notice to the buyer and to demand payment in full at any time.

The company remains the owner of all goods shipped to the buyer until the company has been paid in full.

If any payment due under these conditions is overdue in full or in part the company may, without prejudice to any of its other rights, recover and/or re-sell all the goods or any part of them and may enter the buyers premises by its servants or agents to recover the goods and the buyer shall be liable for all the Company's costs of so doing.

If any act or proceedings shall be commenced in which the buyer's solvency is concerned, all monies under any transaction covered by these Conditions shall become immediately due and payable.

The company reserves the right to decline service to any company or consumer.

Carriage fees are not included in any published prices. Prices are updated periodically and are subject to change without notice.

Except where the buyer is dealing as a consumer (as defined in the unfair contract terms act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or condition of the goods, whether implied by Statute, Common Law, or otherwise are excluded and the buyer warrants that the buyer is satisfied as to the suitability of the goods for the buyers purpose.

The Company does not accept responsibility for any failures to the buyer's components within its possession, unless the Company has damaged these. The Company reserves the right to levy charges for any of the following services:

1. Inspection of any piece of computer equipment and installation/replacement of either software or hardware.
2. Use of credit/debit cards or rapid cheque clearance facilities.
3. Cancellation within 28 days of any goods/services order confirmed via cleared funds payment or purchase order receipt. The charge levied will be at least 15% of the goods/services value.
4. Diagnosis and testing of any problems encountered with any piece of hardware or software.
5. Recovery of any hardware or software problems and backup of any data when requested by the customer.

The Company Accepts the responsibility of incorrectly despatched goods (i.e. goods not matching the specification displayed on the accompanying invoice) if notified to, and agreed by, the Company within 24 hours of receipt. The Company agrees to pay for the return postage and despatch charges of the correct goods. The Company does not accept responsibility for any consequential loss to the customer during this period and offers no compensation for such.

If the buyer is a consumer and properly rejects any of the goods, which are not in accordance with the contract, the buyer shall nonetheless pay the full price for the goods unless the buyer promptly gives notice of rejection to the Company and return the goods in new, unused condition at the buyers cost.

Whether goods are returned in saleable condition is to be judged by the Company.

The Company accepts no responsibility for any consequential loss caused to the buyer for the receiving of faulty goods. Faulty goods received shall be dealt with as outlined below.

Whilst every effort shall be made to keep any delivery date, time of delivery shall not be of the essence. The Company shall not be liable for any consequential loss incurred by the buyer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.

Unless otherwise agreed the Company may deliver by instalments and in such case each instalment shall be treated as a separate contract and any delay, default or non-delivery in respect of any instalment by the Company shall not entitle the buyer to cancel the remainder of the contract.

The Company cannot accept any returned goods found to fall into one or more of the following categories:

i. The goods are in some way physically damaged by the buyer
ii. The warranty label is found to have been tampered with/torn
iii. The goods are found not to have been sold by the Company to the customer
iv. The goods are outside the 12-month warranty limit.
v. The goods are without full retail packaging/documentation as originally supplied.

Upon return of goods found to be faulty, the Company offers the following service to all retail customers (not resellers):

1. To return a working replacement of equal or better specification to the customer within 28 days of receipt of the faulty goods. If, after 28 days, a replacement cannot be sent for whatever reason, a full cash refund will be given if requested.

Puterz does not accept liability for
1) indirect or consequential loss,
2) loss of business profits, salary, revenue, savings,
3) damage remedied by Puterz within reasonable time,
4) loss avoidable by you through reasonable conduct, including backing up all data,
5) all items excluded from the Warranty or by Force Majeure.

Retail customers (not resellers) returning non-faulty goods within 3 days of purchase, are offered the following services by the Company.

i. An immediate offer of a credit note for the full cash value (excluding any despatch fees/credit cards/express cheque clearance surcharge incurred).
ii. A cash refund subject to a 25% restocking fee of the full value of the goods (excluding any despatch fees/credit cards/ express cheque clearance surcharge incurred).

Buyers returning non-faulty goods more than three days after purchase are offered credit note reimbursement or cash reimbursement at the discretion of the management.

Except as may be implied by law where the buyer is dealing as a consumer, in event of any breach of these Conditions by the Company the remedies of the buyer shall be limited to damages which shall in no circumstances exceed the price of the goods and the Company shall under no circumstances be liable for any indirect, incidental or consequential damages.

Your obligations as a Customer
You are responsible for:your own choice of Product and its suitability for purpose;
your telephone & postal charges in contacting Puterz, if any;
any CFI specifications & instructions given by you;
all IM, its performance, licences, authorisations and any unused IM.

You must provide Puterz with all reasonable courtesy, information, cooperation, facilities and access to enable Puterz to perform duties, failing which Puterz shall not be obliged to perform any Service or assistance. You are responsible for the removal of non Puterz-supplied products during Service, the back up and confidentiality of all data in Product and all of your legal and regulatory requirements.

These terms and conditions are subject only to U.K. law.

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